Help hold the City accountable

Log the faults you have already reported to the City of Tshwane, and tell us when they are fixed. Together those records show how our area is really being served.

Every report counts: TRACC's service log does not replace the City's reporting system.

TRACC's service log does not follow up faults, so kindly report to the City first. Then please also add it to the TRACC service log, and come back to let us know when it has been fixed. Every report and update helps build a clear picture of service delivery in our area, in support of TRACC's strategic plan to hold the City accountable.

Report it to the City of Tshwane

Always first. TRACC needs the City's reference number to build our accountability record, so please get it before step 2.

e-Tshwane: lodge a query

Potholes and roads, water and sanitation, sewerage, refuse, traffic lights, parks, and electricity faults — including streetlights. No account needed: choose your category, lodge the query, and write down the reference number you are given.

Open e-Tshwane → Power failure line

For power outages only, and the quickest route when the lights go out: no login, just your municipal account or meter number. A faulty streetlight is not a power failure — please use e-Tshwane for that.

Report a power failure →

Rather speak to someone, or is it an emergency? The City call centre is 012 358 9999. For power you can also SMS the word power and your account number to 082 612 0333.

Log it with TRACC

Choose what you would like to log. You will be given a TRACC reference number straight away.

Log a pothole Street, position, size and the City's reference number Log a streetlight Pole number, fault and the City's reference number Log anything else Stolen meters, overflowing manholes, leaks and other municipal issues

SECTION A

Pothole log

Reference numbers: TRACC-PH-…

1. Your details

Name * Surname * Cell number * Email address * Residential address *

2. Where is the pothole?

Street name * Nearest house number or intersection * Suburb * Exact position Size *

3. Your report to the City of Tshwane

City reference number *The number the City gave you when you reported it Date reported to the City * How did you report it?

You will receive a TRACC reference number on screen and by email.

SECTION B

Streetlight log

Reference numbers: TRACC-SL-…

1. Your details

Name * Surname * Cell number * Email address * Residential address *

2. Which streetlight?

Pole number *Painted or stamped on the pole Street name * Nearest house number * Suburb * What is wrong? * How many lights are out?

Exposed wiring or a fallen pole is dangerous. Report it to the City as an emergency first, then log it here.

3. Your report to the City of Tshwane

City reference number *The number the City gave you when you reported it Date reported to the City * How did you report it?

You will receive a TRACC reference number on screen and by email.

SECTION C

Anything else

Reference numbers: TRACC-OT-…

1. Your details

Name * Surname * Cell number * Email address * Residential address *

2. What is the problem?

Type of issue * If "Other", what is it? Street name * Nearest house number or intersection * Suburb * Describe the problem * Is it a safety hazard?

Overflowing sewage, burst pipes and missing manhole covers can be dangerous. Report them to the City as an emergency first, then log them here.

3. Your report to the City of Tshwane

City reference number *The number the City gave you when you reported it Date reported to the City * How did you report it? SAPS case number (if applicable)For stolen meters or meter boxes

You will receive a TRACC reference number on screen and by email.

Come back and tell us how it ended

Repaired, or still outstanding? Either way, we need to know.

Already logged a fault? Tell us whether it has been fixed, or whether nothing has happened. It takes under a minute.

Update it here