CITY OF TSHWANE · PUBLIC LIABILITY CLAIMS

Lost food, damaged appliances or a damaged car because of the City? Claim here.

Fill in one form, add your documents, sign on screen and press Submit. Your claim goes to the City's Claims Management Unit in your name, with a copy to you.

Start my claim What can I claim for?

Deadline: claims must reach the City within 6 months of the incident. Claim as soon as you can, while photos and slips are still at hand.

Please note: this is your claim

TRACC offers this page to make it easier to submit a claim. The claim is made in your name and remains yours.
Following up, tracking progress and any further correspondence with the City remain your responsibility. Please keep the City's claim reference number when they reply to you.
TRACC receives a copy for record purposes only. It helps us build a clearer picture of service delivery in our area, so that we can engage the City constructively.
TRACC does not act on your behalf, and the City decides every claim on its merits.

HOW IT WORKS

Your claim in six steps

ON THIS WEBSITE · ABOUT 10 MINUTES

1
Fill in the form
Your details, what happened, your losses and the City's fault reference number.
2
Upload your documents
ID, rates account, quotes or receipts, photos, and your insurer's letter or police affidavit.
3
Sign and press Submit
Sign on screen with your finger or mouse, tick the boxes, and send.

AFTER YOU PRESS SUBMIT

4
Sent to the City in your name
Your claim goes to the City's Claims Management Unit on its official form, with all your documents attached.
5
Check your inbox
You receive a full copy. Keep it safe: it is your proof that you submitted the claim.
It looks very plain – that's the City's official form.
6
The City deals with you
The City replies to you directly. Note its claim number and follow up yourself if you don't hear back.

Remember: TRACC helps you submit. From step 4 onwards, the claim is between you and the City.

What you may claim for

You can claim for a real, provable loss caused by the City's negligence. Examples:

Spoiled food and perishables after a long power outage
Appliances damaged by a power surge when the power came back on
Generator fuel you bought to save food or keep essentials running – keep your fuel slips
Solar batteries or inverters damaged by the outage or a surge – a technician's report is needed
Business losses such as damaged stock – financial records are needed
Vehicle damage from potholes, open manholes or objects on the road
Other property damage caused by City infrastructure or City work

Good to know

Insured? Claim from your own insurer first. The City asks whether you did.
Not insured? You can still claim, with a police affidavit saying you have no insurance.
The City usually does not pay for load-shedding, or where it can show the outage was not its fault.
Always log the fault with the City and keep the reference number. It is your proof.
Take photos before you throw anything away.
The City decides each claim on its merits. Submitting a claim does not guarantee payment.
See the City's own claims process document (PDF).

Have these ready before you start

You upload them in the form. A photo taken with your phone is fine.

Copy of the owner's ID
Your latest rates and taxes account
Three quotations or a repair invoice, or receipts
Photos of the damage or spoiled food
Insurer's letter that you did not claim from them, or a police affidavit that you have no insurance
The City's fault reference number(s)
For vehicles: photos of the pothole or manhole showing where it is
For solar or appliances: a technician's report

Read the City's own claims processCity of Tshwane, Group Legal and Secretariat Services: Public Liability Third Party Claims Process (PDF, 390 KB)

Claim form

Based on the City of Tshwane's official Public Liability Form. Fields marked * are required.

1 · Your details

Full name and surname of owner *

ID number (or passport number) *

Cell number *

Email address *Your copy of the claim is sent here, and the City will reply here.

Street address of the property *

Suburb *

Postal address

Municipal account number

2 · What happened

What are you claiming for? *

Choose one. Claiming for food and fuel? Choose the main one and list everything in step 3.

Date it happened *This is more than 6 months ago. The City may reject late claims.

Time *

How long did it last?

City fault reference number(s) *

Date reported to the City

SAPS case number

Place of incident *

Tell us briefly what happened *

Is the property insured? *

3 · Your losses

List each item and its value. The total adds up by itself.

ItemDescriptionValue (R)

Total claimed: R 0,00

4 · Upload your documents

Tap Add file to choose a PDF or photo, or take a photo with your phone. Photos are made smaller automatically before they are sent.

PDF, JPG or PNG · up to 5 MB per file0.0 MB of 10 MB used

5 · Sign and submit

Sign with your finger or mouse *

Sign here

I confirm that the information in this claim is true and correct. * I understand that this claim is mine, that TRACC only facilitates its submission, and that tracking and following up on it remain my responsibility. * I agree that TRACC may process my personal information to send this claim, in line with the Protection of Personal Information Act. My documents are not stored on the website after sending. *

When you press Submit, your claim goes to: • The City of Tshwane Claims Management Unit (claims@tshwane.gov.za), in your name • You, at the email address you gave. Keep it as your proof of submission • TRACC, for record purposes only The City will reply to you directly. Tracking and following up on your claim remain your responsibility.

Heads-up: your claim will look very plain
The City only accepts claims on its own official form, so your claim and your email copy look exactly like the City's document: plain black-and-white text, no TRACC colours or logo. That is deliberate. It is what the City's claims office expects to receive.

TRACC is a residents' alliance, not a law firm. We facilitate the submission of claims only; each claim remains the claimant's own, and the City of Tshwane decides it. Questions about this page: secretariat@tracc.org.za

Your claim has been sent

Thank you, . Your claim was emailed to the City of Tshwane's Claims Management Unit in your name on .

TEST MODE: this claim went to TRACC only, not to the City.

Submission referenceThis is not the City's claim number

Check your inbox now A full copy of your claim, with all your documents, has been sent to . Keep it safe: it is your proof that the claim was submitted. Not there within 15 minutes? Look in your spam or junk folder.

Yes, it is meant to look this plain When you open your copy, you will see a very plain, old-fashioned black-and-white document. No colours, no TRACC logo. Nothing has gone wrong. The City of Tshwane only accepts claims on its own official Public Liability Form, so we fill in that exact form for you. Keeping it plain means the City's claims office sees the document it expects, and can process your claim without any queries about the format.

What was sent

Claim for

Amount claimed

Incident date

City fault reference

Property

SignedYes, on screen

Documents attached

Sent to • City of Tshwane Claims Management Unit (claims@tshwane.gov.za) • You () • TRACC, for record purposes only

What happens next

From here, your claim is between you and the City. Tracking and following up remain your responsibility.

Wait for the City's reply. The Claims Management Unit should email you, usually with its own claim reference number. Write it down.
No reply after two to three weeks? Follow up yourself: email claims@tshwane.gov.za, replying to your copy of the claim, or phone 012 358 5950 / 7513.
Keep the originals. Hold on to receipts, damaged items and photos until your claim is finalised. The City may ask to see them.
Watch your deadlines. If the City rejects the claim or doesn't respond, ask an attorney about your options. Time limits apply.

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